General Service Agreement

This is a standardised Service Agreement. The Scope of Service, Project Specification, Payment Term, Timeline, and Milestone of this agreement can vary based on the nature of each service. These will be specified in the brief provided after the initial meeting and understanding of your projects.

Scope of Service and Project Specifics:

Each project will have its own specific scope of work and project specifications. These will be agreed and listed after our initial meeting. During this meeting, we'll learn more about your business and project, and specify the initial deliverables your project requires.

Payment Terms:

The client can pay in milestones based on the project’s timeline. Each payment will be received at the beginning of each milestone. This allows us to use the necessary resources to move the project forward.

Payment methods accepted include Bank Transfer, Online Payment, Paypal, Credit Card, and Contactless.

Late payment penalties:

In the event of a late payment, we kindly request that the outstanding payment be settled within 7 days of the due date. It is important to note that if payment is not received within this timeframe, the project may be temporarily paused until the payment is received.

We understand that unforeseen circumstances may arise, and we are committed to working with our clients to find mutually beneficial solutions. If you anticipate any difficulties in making a payment, please reach out to us as soon as possible so that we can discuss alternative arrangements.

Timely payment ensures a smooth progression of the project, allows us to continue delivering high-quality services, and enables us to pay the students on time. This is a great incentive for them and you you; helps them put their best into the project.


The timeline, including the start and end dates of the project, will be determined once we understand the scope of the project.

Flexibility Clause:

Both parties acknowledge that unforeseen circumstances may arise during the project that could cause reasonable delays. In such cases, the project timeline and milestones may be adjusted by mutual agreement between Worksity Limited and you as the project owner. Any adjustments to the timeline will be communicated promptly and documented in writing. Both parties will work together to minimise any impact on the project's overall success and completion.

Revisions and Alterations:

Limit on Alterations: The original contract price includes one revisions per milestones. Any additional revisions beyond this limit will incur an additional cost. The cost for additional revisions will be determined based on the scope and complexity of the requested changes.

Process for Requesting Changes:

  1. The client should provide clear and detailed feedback on the specific changes they would like to request for each stage of the project.
  2. The client's feedback should be submitted in writing via email, project group or through the designated project management platform.
  3. The Worksity team will review the requested changes and assess their feasibility and impact on the project timeline and budget.
  4. If the requested changes are within the scope of the original contract, we will implement them and proceed to the next stage. However, if the changes are outside the scope, the Worksity team will provide an estimate of any additional costs and timeline adjustments, if applicable.


Both parties agree to maintain the confidentiality of any confidential information shared during the project. For a more in-depth discussion of confidentiality, please refer to the Non-Disclosure Agreement document provided by either parties.


Notice Period: A notice period of 30 days is required for termination by either party.

Consequences of Termination: In the event of early termination, the following financial and service implications will apply:

  1. Non-performance: If either party fails to fulfill their obligations as outlined in this contract, the terminating party shall not be liable for any further payments or services.
  2. Breach of contract: If either party breaches any of the terms and conditions stated in this contract, the non-breaching party shall have the right to terminate the contract without any further financial obligations.
  3. Mutual agreement: If both parties mutually agree to terminate the contract, they shall discuss and agree upon any financial and service implications arising from the termination.
  4. Force majeure: If the performance of this contract is prevented or delayed by circumstances beyond the control of either party, including but not limited to acts of God, natural disasters, war, or government regulations, either party may terminate the contract without any financial or service obligations.

Liability and Indemnity:

Worksity Limited's liability is limited to the total amount paid by the business for the service.

Dispute Resolution:

Any disputes arising from this contract will be resolved through mediation or arbitration in the United Kingdom.

Here is a step-by-step process to be taken before proceeding to mediation or arbitration:

  1. Communication: The first step is to engage in open and honest communication between the involved parties. Both parties should express their concerns, perspectives, and desired outcomes in a respectful manner. This can be done through direct discussions, emails, or written correspondence.
  2. Negotiation: Attempt to resolve the dispute through negotiation. This involves identifying common ground, exploring potential compromises, and finding mutually acceptable solutions. Both parties should be willing to listen to each other's viewpoints and engage in constructive dialogue to reach a resolution.
  3. Mediation: If negotiation fails to resolve the dispute, consider engaging in mediation. Mediation involves the assistance of a neutral third party, the mediator, who facilitates communication and guides the parties towards a mutually agreeable solution. The mediator does not make decisions but helps the parties explore options and find common ground.
  4. Arbitration: If mediation is unsuccessful or not preferred by both parties, the next step is arbitration. In arbitration, a neutral third party, the arbitrator, is appointed to hear both sides of the dispute and make a binding decision. The decision of the arbitrator is final and enforceable.

Governing Law:

This contract is governed by and construed in accordance with the laws of England and Wales.

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